For your advert or adverts you use the booking system of Gîtes. This means that the administrative processing of reservations is done by Gites: the rental contract, the collection of payments of the rental amount and the management of the calendar of these reservations. These are done through the system of Gites. If you receive bookings other than through Gites, please remember to block these periods in your calendar. For this you can synchronise your calendars on different platforms through iCal.

Request for information or booking?

There are 2 different types of enquiries: youcan receive either a request for information or a booking request. You can see this in the subject line of the email you receive from us. If it is a request for information, you can reply by e-mail.

A booking request must always be evaluated and offered via your client account when logged in on the Gites website. It is not possible to offer it by email! In the booking email you will find a link to the page in your account where you manage your bookings.

Sometimes a request for information and your answer to this question lead to an agreement on a booking. However, the booking must still be activated by the guest, by clicking on the red button "Book now" in your ad. Only in this way is the booking process started. If necessary, please inform your future guest about this, so he can start the booking process.

I receive a booking request, what to do?

You receive a booking request by email. The subject of the email indicates that the enquiry is a booking request. You have now 48 hours to offer the booking.

In the booking request you will find a link.  Clicking on this link redirects you to your client account on Gites and to the corresponding booking. You may need to sign in first. On the booking page you will see an overview of the booking and all relevant information. Under "booking fees" you will see a pro forma invoice for your guest, to which you can add additional costs or discounts.

By clicking on the + sign a new line opens, where you can enter additional costs or discounts. Once you have entered the amount, then click in the area next of the form, and the amount is included in the invoice. 

On the right side of the page, you will see the "offer booking" button in a yellow field.

Clicking on the "offer booking" button leads you to an area where we ask you to add a comment to the booking before sending it. These comments are included in the online booking overview for both the guest and for you as the owner. Here you can include all agreements relating to the booking, for instance the hour of arrival, if the beds will be made at arrival etc.

Finally, you click on the final "Offer Booking" button to offer this booking by e-mail to your guest, who now has 48 hours to make the reservation by paying a deposit (30%). During this period Gites will put the calendar on "unavailable" for the booked period. Gites will remind the guest when it is time for the next payment. You can view the status of the reservation in your client account when logged in.

If the future guest doesn't react anymore, you can cancel your offer after 48 hours to free up the calendar again.

We remind the guest of payments and keep you informed through our automated message system.

We transfer the rental amount minuns commission (+VAT) max 2 business days after arrival of your guest, provided that he/she has access to the property as agreed in the rental contract.

What to do ....

It is important that your availability is up to date and that the prices have been correctly entered; a booking can only be requested if the period is available and a price for the requested period can be calculated. If you receive bookings from other sources, it is important to include them in the calendar.
Respond as quickly as possible to enquiries and bookings. Bookings can only be evaluated and offered via the link to the customer area of ​​your adverts on Gites.
You might sometimes receive more than one reservation for the same period. In this case, you must cancel the booking which you can't accept. Please note: in some cases  you will be charged € 30 if you refuse a booking.*) Please always communicate the reason for this, to avoid any frustration with the client (because according to your advertisement, your gîte was available in the requested period).
Check if the booking request is complete and add additional charges or discounts. Once the reservation is offered, it can not be changed anymore.

And what not to do ...

• Don't block the calendar for a booking. To be able to book a period, the period must be free (available). The calendar will be blocked automatically by our system.
• Please do not let a booking expire without communicating. If you know you can not accept the booking, please cancel it. This prevents us from having to remind you and perhaps call you. 
• Accepting a booking request by sending an email or an answer to an information request does not work. The guest then knows that you agree, but the booking system can not handle it. Always confirm or cancel a booking via your client account, under "bookings".

*) When will a refusal of a booking request be charged?

• If the host does not respond to a booking request nor extends it and a booking therefore expires.
• If the host rejects a booking request based on inaccurate information in the advertisement (availability, rates, etc.).
• If a booking request is offered with significantly different conditions than in the advertisement, whereby the offered booking is rejected by the guest.
• In all cases the booking request is not processed in accordance with normal and correct communication, leading to a refusal of the booking by the guest.

(If, for instance, pets are welcome upon request and your guest wants to bring 3 great Danes, you can refuse without consequence.

If the guests are technically adults but it is a group of twelve 18 and 19 years old, you can of course refuse the booking.)